1. Introduction
1.1. This privacy policy of Hof Nahsholim Hotel – Nahsholim Resort and Recreation Ltd. (Company No. 512066879) ("Privacy Policy" and "the Association") outlines the general principles regarding how we collect and use information about you while using the website, including when making reservations, purchasing products or services on the Association's website, and through the Association's customer service ("the Services").
1.2. Your privacy is important to us! We will act as detailed in this Privacy Policy, in accordance with applicable law, including the Privacy Protection Law, 1981 ("the Law").
1.3. This Privacy Policy applies to identifiable or reasonably identifiable information. Generally, you are not legally obligated to provide the information detailed below; however, failure to provide it may prevent us from offering you certain services ("Information").
1.4. The information will be stored in the Association's database for the time necessary for the Association to fulfill its legally permitted purposes and according to this Privacy Policy ("Database" and "the Purposes," respectively).
1.5. This Privacy Policy is an integral part of the website's terms of use ("Terms of Use"). Use of the website, including the various content and services operated therein, indicates your agreement to this Privacy Policy, so you are requested to read the Terms of Use carefully.
1.6. Please note that the Association reserves the right to change this Privacy Policy from time to time at its sole discretion, according to new content, services, products, and options added to the website. Therefore, the Association recommends revisiting this Privacy Policy during each visit to the site.
1.7. This Privacy Policy is written in masculine language for convenience only but is intended for both men and women. Additionally, singular terms include the plural, and vice versa, unless otherwise indicated by the context.
2. Information Collected
2.1. Identifiable information you provide to us or that is collected by us will be stored in the Association's database ("Personal Information"). The Association will retain the personal information for the period necessary to fulfill the purposes detailed in this Privacy Policy or according to the relevant applicable law.
2.2. Information you provide:
2.2.1. When you register on the website and the services provided therein, such as entering contact details when making a reservation on the website, you will be required to provide us with personal information (first name, last name, phone number, email address, and payment method) which will be stored in the database ("Customer Service").
2.2.2. The personal information you provide as part of your registration on the website will be used for the following purposes:
• For personalized marketing and communication with customers;
• For customer satisfaction research and market research to help us improve services;
• For detecting and preventing theft, fraud, or any other unlawful activities;
• We will maintain the privacy of your data in accordance with the law. We may disclose your details to our suppliers for the purpose of providing services, collecting payments, preparing accounts, and enforcing our rights under the agreement.
2.2.3. Beyond the above, we may use various technologies that allow us to monitor your activity on the website for information security purposes, to optimize our services, to tailor the services to your personal preferences, and to market the services we offer.
2.2.4. We may disclose your personal details to any of our employees, managers, insurers, professional advisors, agents, suppliers, or subcontractors, as reasonably required for the purposes outlined in this Privacy Policy.
2.2.5. We may disclose your personal details to any corporation in our corporate group (subsidiaries) as reasonably required for the purposes outlined in this Privacy Policy.
2.3. Use of Cookies
2.3.1. Cookies are information files embedded in the browser or device you use when browsing the website, which monitor information about your activity on the site. The use of cookies helps identify you when you return to the site. Through cookies, your activity will be monitored, and information such as IP address, duration of your visit to the site, operating system/browser versions, location, and more will be automatically collected ("Information Collection").
2.3.2. You can stop the information collection through cookies by changing the settings in the web browser you are using and deleting your usage history, or by changing the settings of the operating system of your device at any time. On smartphones, you can limit the use of the device identifier for advertising purposes. If you block cookie activity, some of the website's services may no longer be available to you, or you may need to re-enter details on each visit to the website. Changing these settings is your responsibility.
2.3.3. If you provide us with details about other people (e.g., family members) or in their name, you must obtain their consent to this Privacy Policy and the terms of use or regulations of the relevant service.
3. Use of Collected Information
We will use personal information for providing the services, operational needs, communication, customer service, optimization and control, information security, handling requests for review and correction of information, research needs, advertising and marketing on our behalf (including providing information on products and services, including personalized information), and protection of legal rights and legitimate interests of ourselves and others.
4. Information Retention
The Association may retain personal information according to applicable law to resolve disputes, address issues, assist in any investigation, comply with legal obligations to retain transaction/payment information, enforce the terms of the services, and take other actions permitted by law.
5. Transfer of Information to Third Parties
The Association may transfer information to third parties, both domestically and internationally, in the following cases:
5.1. To fulfill the purposes outlined in this Privacy Policy, the purposes permitted by law, and our legitimate interests (e.g., to prevent fraud). Such information transfer will be done in accordance with legal provisions and the obligations of the third party to maintain privacy and data security at the level required according to the type of information transferred.
5.2. In the context of the Association's cooperation with subcontractors and suppliers (such as credit card processing companies, support and maintenance companies, software suppliers, and lawyers).
5.3. In the context of the sale of the Association's business (all or part), provided that the third party complies with the provisions of the law regarding privacy protection and data security.
5.4. Upon receiving a judicial order or demand from an authorized authority to do so.
5.5. To defend against legal claims.
5.6. For research and statistical purposes.
6. Advertising and Direct Mailing
6.1. Personal information may also be used for marketing, advertising, and direct mailing of the Association's services and/or those of third parties provided in cooperation with the Association.
6.2. Subject to your consent, we will be entitled to add you to a mailing list to which direct mail and advertisements regarding the services will be sent to you via any communication means, including email, SMS, WhatsApp messages, automated dialing systems, and social networks ("Mailing" and "Mailing List," respectively). You can request at any time to be removed from the mailing list by contacting customer service at: [email protected].
6.3. Please note that even after your removal request from the mailing list, you may still receive mailings that we are legally obligated and/or permitted to send you, even without your consent.
7. Right to Access and Correct Information
To review the information we hold about you, you must submit a written request to customer service via email at: [email protected] and follow our instructions to verify your identity. If the information we hold about you is inaccurate, you have the right to request its correction or deletion, subject to cases where the law allows us or requires us to keep the information as it is.
8. Information Deletion
Information deletion will be permitted according to legal provisions, including in cases where it is not required for us to provide the services, to protect our legitimate interests, to comply with legal requests to retain information, or to defend against claims. However, please be informed that according to the law, the Association is obligated to retain some of your information and may be required to keep it even if you have requested its deletion.
9. Information Security
9.1. The Association uses information security measures to protect the personal information contained in the database and to minimize the risks of unauthorized intrusion into its information repositories ("Information Security Measures"). However, information security measures can never guarantee complete immunity from various breaches and intrusions into the information repository. Therefore, it is clarified that the Association does not guarantee that the website will be completely immune to unauthorized access and misuse of the personal information stored therein.
9.2. Furthermore, it is clarified that it is your responsibility to take appropriate information security measures, including using passwords, antivirus protection, and software updates ("Self-Protection Measures"). The Association will not bear any responsibility for the exposure of personal information or for any misuse of personal information resulting from the failure to take self-protection measures.
9.3. By using the website, you declare that you will have no claim and/or demand and/or lawsuit against the Association and/or anyone on its behalf due to breaches, intrusions, malfunctions, and/or disruptions in the website or in the information repository, provided that such matters were not under the Association's control.
9.4. If you have a username and password for using the website, you are committed to keeping them for your personal use only, and not to transfer them to any third party. The Association will not bear any responsibility for any damage caused by an unauthorized party.
Important information
